Do you deliver an OUTSTANDING customer service, Yes/No?

Do you deliver an OUTSTANDING customer service, Yes/No?

A good customer experience means your customers will spend more. In fact, 86% of buyers are willing to pay more for a great customer experience. … A Walker study found that at the end of 2020, customer experience will overtake price and product as the key brand...
How to continue selling even during a crisis

How to continue selling even during a crisis

In today’s podcast episode, I speak with Denis Champagne of Lotus Communications about what business owners and salespeople can do during the current COVID-19 outbreak to continue securing sales. Denis specialises in coaching excellence in prospecting and selling the...
Sales Mistake 1: Lack of Strategy

Sales Mistake 1: Lack of Strategy

One of the biggest mistakes people make when they are eager to generate leads and secure sales is to engage in random tactics. For example, they compose a new email and fire it off to a bunch of prospects, or they pick up the phone and call some people who might be...
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